Frequently Asked Questions
Q. What is a Virtual Administrator?
A. A Virtual Administrator (VA) or Virtual Assistant, as we are sometimes known, are self employed professionals who specialise in Office Administration and work remotely in our fully equipped offices.
Every V.A. specialises in all matter of technologies such as Website, Graphic and Design, Desk Top Publications, Proof-reading and Writing, Coaching, Auctioneering, Transcription, and General Administration.
A V.A. only charges for the time spent on a project for their client.
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Q. What are the benefits of using CVAS?
A. All businesses want to save time and money – and that is exactly what you get when you outsource to C-VAS.
You save yourself time by:
Not having to advertise the position.
Going through the interviewing and hiring procedure.
Training your new employee on how you run your business.
Having your new employee learn new software applications they may need to know.
It allows you to spend the time you have saved:
Working on your business.
Expanding your business.
Looking after your clients.
Creating a better work-life balance for you and your family.
You only contract out to VA with skills that you specifically require.
When you use C-VAS, you get immediate access to our skills and time.
The main occupation of a business is to make money, so why spend it on incurring the huge costs of hiring an employee i.e.
TAX.
PRSI.
Holiday Pay.
Sick Pay.
Insurance.
Over heads, like extra electricity, heating, phone, etc.
Larger premises.
Or purcuring extra office equipment like computers and furniture.
When contracting your administration work out to C-VAS, these extra employee expenses are reduced to zero we use our own fully equipped home office and the only expenses you incur are the hours worked on your project.
You can save Euros per annum by outsourcing to C-VAS. Services of a VA can be for one off projects or on a seasonal basis, as your business dictates.
If you are an entrepreneur or a business which is expanding, using C-VAS means that you do not need to expand your business space to get that extra work covered.
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Q. Do I need to live within close proximity to C-VAS?
A. As the name suggests “Virtual” Administrator there is no need to have face-to-face meetings with the use of telephone, VOIP (Voice Over Internet Protocol), Email, Fax and Instant Messaging. Then, there is always An Post and courier services to transfer hard-copy projects to each other. All VAs offices are equipped to work remotely from their clients.
With the advent of broad-band and the development of soft-ware applications we can work anywhere globally and still be a major benefit to your business.
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Q. How do I gauge the quality of finished work?
A. Our website will be the place to start, not alone will it give you the services we offer but its finish will give you an idea of the quality of the finished project.
Just like you, we are business owners so it is in our best interest to ensure that the finished product is of a very high standard and brought in on time.
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Q. How do I know my work will be finished on time?
A. C-VAS works within a profession that relies on word-of-mouth referrals, the majority of the time. Therefore if I want to operate a professional business, it is in my best interest to complete any work to a very high standard and on time.
C-VAS is part of a much larger network of VA’s so if at anytime we are unable to complete an assignment due to unforeseen circumstances, we can put you in contact with another VA business at no extra time or cost to you. We will, as a matter of principle, inform you, our client, if this happens at the earliest possible moment and we will only use another VA that we trust and who has as high a completion standard as our company.
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Q. How do I know that I can trust you with my information/files?
A. As with any professional practice, we promise never to divulge, to any third party, clients information or files.
We, at C-VAS, have a strict confidentially policy. All hard copies of files and back-up files are kept in a secure location within our office.
If it happens that we need to sub-contract some clients projects due to unforeseen circumstances, we will use the services of a reputable trust-worthy VA with your consent and they will sign a confidentially agreement also.
Confidentially and non-disclosure agreements are signed by both parties on commencement of the assignment.
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Q. What happens if I want a service you don’t have listed?
A. We work in a growing and expanding profession both in Ireland and globally, if we cannot fulfill any of your requirements, we will find a company who can help you, and refer you to them.
As new technologies are being developed on an almost daily basis we as a business, endeavor to keep ourselves appraised of the changes and to up-date our skills accordingly as we are always looking to expand our services.
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Q. Why should we use C-VAS?
A. At C-VAS we are confident that we can meet your administration needs in a professional and timely manner. We are an honest and trustworthy firm who values confidentiality of the client and other VA’s.
We work to a very high standard and we promise to give you 100% of our time to your project. Our rates are competitive and our work in 100% reliable.
We work closely with you to understand your needs and get to know your business so we can offer you the best service we can.
If you are a first time client, we will offer you free consultation to evaluate your business needs and to see if we are compatible. It will allow us to work together to the best of our ability.
C-VAS also offers special rates and discounts to students and pensioners.
Feel free to contact us with regard to any information on these rates by navigating to our contact C-VAS page.
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Q. What are your hours?
A. Being a home based business our hours are flexible, but officially C-VAS operates from 9am–2pm GMT Tuesday–Friday and Mondays 9am-5pm. If you require work done outside these hours please contact us and we can discuss your needs. You can email or fax us at anytime as evening updates are carried out daily.
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Q. How do you get paid?
A. Firstly, C-VAS only charges for the time worked on your project. This includes phone consultations and actual work. You are charged an hourly rate – first hour or part there of, then after that, on 15 minute increments.
Once we get a request for work we will quote you on that enquiry. All quotes are subject to amendment if your needs change.
You will be invoiced, in euro, on a fortnightly basis or at the end of project, which ever comes first. C-VAS has a strict 14 day payment policy in place after the invoice is issued. Overdue payments will be subject to a 2% late payment fee during the first fortnight and an additional 3% for any further delays.
Payment may be made by bank transfer in euro amounts.
Or by a personal/business cheque drawn on an Irish Bank. If paying in this manner, the cheques must arrive within the two week timeline.
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